I ordered a DonJoy Shoulder Sully brace in medium. Although, there was an order confirmation email, I never received any shipping information or tracking updates. The brace eventually did show up within the stated delivery timeframe when I was checking out, but the communication was lacking and I didn't know if the brace was going to arrive or not.
Once I received the shoulder brace and tried it on, I realized it didn't fit optimally and because of this I could tell it was not going to provide the support I needed for snowboarding. I emailed the customer support and asked if I could return the brace. After a few days I got a response providing a return address but no shipping label. The website's refund policy states that the company will provide a shipping label for items that have been accepted for return. I replied to the email copying and pasting the exact paragraph from their online Refund Policy and asked for a shipping label, but the response told me no shipping label would be provided and that customers are expected to pay out of their own pocket for returns.
Buyer beware: Brace Aid Medical Supply does not honour their own refund policy. Find another medical brace provider and don't waste your money.… – show
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Average rating - 4.7 based on 1 review and 24 ratings
Once I received the shoulder brace and tried it on, I realized it didn't fit optimally and because of this I could tell it was not going to provid e the support I needed for snowboarding. I emailed the customer support and asked if I could return the brace. After a few days I got a response providing a return address but no shipping label. The website's refund policy states that the company will provide a shipping label for items that have been accepted for return. I replied to the email copying and pasting the exact paragraph from their online Refund Policy and asked for a shipping label, but the response told me no shipping label would be provided and that customers are expected to pay out of their own pocket for returns.
Buyer beware: Brace Aid Medical Supply does not honour their own refund policy. Find another medical brace provider and don't waste your money. … – show