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Reviews about Aire Max Heating & Cooling Inc.
4.9
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anne e.
2023, July 1, 10:56 pm
Be forewarned about his questionable business practices.
He is a cunning salesperson and is clever enough to wriggle his way out of issues....
Here are the facts relating to our experience with “Max” and Aire Max:
Fact: We hired “Max” and his company to replace our 20+ year old furnace and A/C.
Fact: Max represented that the unit we purchased (Lennox) came with a 10-year manufacturer’s parts warranty.
Fact: We paid more than $5500 for the unit.
Fact: The unit ceased operating (leaking) well within the warranty period.
Fact: Lennox denied our warranty claim because Max failed to install the correct A-coil (he cunningly concealed from us that he did not install a Lennox A-coil but instead installed a lesser quality part that voided our warranty).
Fact: Max continued to top up our unit with refrigerant to make it functional but denied any responsibility for the failure/leaking of the unit.
Fact: Max blamed us for not “maintaining” the unit, notwithstanding that we had cleaned the unit annually.
Fact: Lennox confirmed that there was no requirement to carry out any formal maintenance to maintain their warranty. They further confirmed that the warranty was voided solely due to the actions of Max and his company in installing a non-Lennox part.
Fact: No fewer than two HVAC companies have assessed the a/c unit and determined that the A-coil had prematurely failed.
Fact: One HVAC company advised that Max used lines (pipes) that were too small for the size of the a/c condenser unit and this also contributed to the failure of the a/c.
Fact: Max used lines that were 5/8 diameter. The independent a/c expert advised that the lines were too small and that the size 3/4 diameter should have been used.
Fact: Max has repeatedly engaged in aggressive conduct –often yelling at us when attending at our home.
Fact: Max has made racially insensitive comments while at our home.
Fact: Max contractually provided his personal warranty for labour and 10 years for parts but has failed to live up to his obligations.
Fact: We have given Max many opportunities to make this right be he refused to acknowledge his responsibility.
Fact: We have no option but to seek the assistance of the courts and to let others know about our experience with him.
He is a cunning salesperson and is clever enough to wriggle his way out of issues....
Here are the facts relating to our experience with “Max” and Aire Max:
Fact: We hired “Max” and his company to replace our 20+ year old furnace and A/C.
Fact: Max represented that the unit we purchased (Lennox) came with a 10-year manufacturer’s parts warranty.
Fact: We paid more than $5500 for the unit.
Fact: The unit ceased operating ( leaking) well within the warranty period.
Fact: Lennox denied our warranty claim because Max failed to install the correct A-coil (he cunningly concealed from us that he did not install a Lennox A-coil but instead installed a lesser quality part that voided our warranty).
Fact: Max continued to top up our unit with refrigerant to make it functional but denied any responsibility for the failure/leaking of the unit.
Fact: Max blamed us for not “maintaining” the unit, notwithstanding that we had cleaned the unit annually.
Fact: Lennox confirmed that there was no requirement to carry out any formal maintenance to maintain their warranty. They further confirmed that the warranty was voided solely due to the actions of Max and his company in installing a non-Lennox part.
Fact: No fewer than two HVAC companies have assessed the a/c unit and determined that the A-coil had prematurely failed.
Fact: One HVAC company advised that Max used lines (pipes) that were too small for the size of the a/c condenser unit and this also contributed to the failure of the a/c.
Fact: Max used lines that were 5/8 diameter. The independent a/c expert advised that the lines were too small and that the size 3/4 diameter should have been used.
Fact: Max has repeatedly engaged in aggressive conduct –often yelling at us when attending at our home.
Fact: Max has made racially insensitive comments while at our home.
Fact: Max contractually provided his personal warranty for labour and 10 years for parts but has failed to live up to his obligations.
Fact: We have given Max many opportunities to make this right be he refused to acknowledge his responsibility.
Fact: We have no option but to seek the assistance of the courts and to let others know about our experience with him.
Steer clear would be my recommendation. … – show