Gord K.
2023, January 10, 9:46 pm
, edited 2023, January 12, 8:16 am
BEWARE! ZERO STARS!!! They get you a few KM's away from the airport to pick up the car and then hold you ransom for additional insurance coverage at $40/day.
I had called in advance of my trip for clarification on the proof of insurance required. Nobody called me back.
When I arrived I provided my proof of full auto coverage as outlined on their site and a credit card with full travel coverage. I was told that was insufficient and, at 8pm on a Sunday, I was told the only coverage they would accept is to have my broker send them a full insurance policy for review. I have rented dozens of cars and never had to do this!! When I asked about my credit card, the attendant told me he already looked it up and it didn't provide coverage. That is a lie!
When i asked to speak with a ***r I was told that was impossible and I would have to wait until the next day. They then refused to rent me a car.
Avoid this company at all cost!
I rented from Enterprise the next day and was driving out the door in less than 5 minutes without and hassle about insurance!… – show
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Reply
1.0
Dirk F.
2022, August 17, 2:07 am
Advantages
Nothing
Disadvantages
Everything
Comment
STAY AWAY!!! ZERO STARS! Absolutely appalling! What a horrible operation!! Despite being told on the phone by the corporation that they were able to transfer the name from one person to another — because for some undisclosed reason the guy at the counter wouldn't accept my son in-laws drivers licence, he REFUSED to transfer the rental to my wife and took our money for a car that we didn't rent!!!STAY AWAY!!
Date of services rendered
Aug 16, 22
Specialist description
He refused to tell us!
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Reply
Average rating - 4.1 based on 2 reviews and 141 ratings
I had called in advance of my trip for clarification on the proof of insurance required. Nobody called me back.
When I arrived I provided my proof of full auto coverage as outlined on their site and a credit card with full travel coverage. I was told that was insufficient and, at 8pm on a Sunday, I was told the only coverage they would accept is to have my broker send them a full insurance policy for review. I have rented dozens of cars and never had to do this!!
When I asked about my credit card, the attendant told me he already looked it up and it didn't provide coverage. That is a lie!
When i asked to speak with a ***r I was told that was impossible and I would have to wait until the next day. They then refused to rent me a car.
Avoid this company at all cost!
I rented from Enterprise the next day and was driving out the door in less than 5 minutes without and hassle about insurance! … – show