John agreed to do our driveway, patio and walkway. When we first met with him, we were promised the job would be finished in 10 days. (Including, as he stated, Saturday and Sunday). After receiving the non refundable 5% advance, they arrived for the first day, for around 3 hours, to do the excavation. They then disappeared until next Wednesday. Arriving Wednesday, they spent another couple of hours on the excavation and then disappeared for another week. When they returned, John began demanding
money (in a very aggressive manner) for the (unfinished) excavation job. By contract, we were to pay 40% after all the excavation was complete.
We refused to pay all the 40% upfront because the excavation was not finished. That caused them to return, and finally finish (though damaging our pipes, lawn, and many small details in the property in the process) their excavation.
At that point, receiving their 40% from the contract sum, they disappeared again for weeks, with the excuse that they were in search of our materials and stone (which we chose from the start, and which they were supposed to have ordered after the signing of the contract).
The day before John and his team were supposed to arrive to finally finish the job, he calls us and demands, in a abrasive, rude manner, the rest of the money before they start the work. As this was not agreed upon, nor was it written in the contract, I calmly refused, and promised to pay, as was stated contractually, when the work was finished. This was followed by incoherent yelling and insults. I then informed him we did not need his services any longer.
Throughout the time John was working with us, he was rude, snappy, and completely unprofessional. He would often get into brawls with his own workers. The work that he DID manage to do, was done sloppily and without care. It was obvious they wanted to finish everything quickly, no matter how bad the quality of the work was, as John had stated that he was working on ‘more than 40 different projects at a time’. We had a few contractors check the property after John and his crew left, and all were dumbfounded by the lack of care and unprofessionalism in the work that was done. All of them recommended to redo the work because it was as they said, terrible.
Please be VERY wary of this scam, and of John, who has a very hard time keeping his story straight and seems to contradict himself every time he speaks.
Beware of Kayo3PL. Unethical, dishonest and problematic.
We have had 14 months of hell dealing with Kayo3PL and its owners, Lisa and Dave Petti. It’s hard to find the right words to describe how bad their service is. To begin with, it’s nearly impossible to get any customer service from them, there is NO onboarding at all, they won’t pick up the phone, and you’re lucky if you get an email reply within 48 hours.
Misleading service agreement, errors in fulfillment tasks, an extreme lack of
transparency in the way they store your inventory, hidden fees for everything they do, and choosing expensive carriers for no reason over more affordable ones. These are just a handful of points that made our experience a terrible one with this company.
They refuse to inform you on how they decide to store your inventory, they refuse to send you photos of your inventory, they refuse to discuss optimal ways to allow you to save money on storage. When we tried to get some answers on why they were using 4 shelves totaling 48 Cubic Feet of space for inventory with a volume totaling about 6 Cubic Feet, we were told, “Your inventory is stored in the most optimal way. We need to make some money with your account, or it is not worth it for us”. Yes, you read that correctly.
Their online platform is terrible to work with. They don’t sync properly with Shopify or simply don't bother updating inventory. Your inventory from your online store quickly starts to not match the one from the platform, and it becomes a real mess really quickly. Then, forget trying to get help to fix it, it won’t happen, or they will charge you for “their time”.
We were told so many times that we were not worth their time because they didn’t process enough orders to their liking, and that they weren't making enough money with our account. I have never seen a customer service so poor and unethical.
Many orders were sent incorrectly, with clients receiving the wrong products or missing products. It took three months for them to agree to send us the tracking information via email.
Lastly, the icing on the cake, when we told them that we were leaving for another 3PL, they became really nasty with us and refused to arrange the shipment of our products out of their warehouse. Refused to deal with customs for sending products to the USA from Canada (as they did before), refused to pack them in separate boxes per SKU, refused to count inventory (even when we offered to pay them to do it).
All of a sudden, it was “our responsibility”, and we were not worthy of the service we paid them to do, because we were closing our account. A nightmare, start to finish.
When we tried to understand why they were acting in such an unethical way, Dave, the owner of the company said, and I quote: “If you don’t stop I will toss your crap in the garbage. Stop eating our time. We will box it up and notify you of the last bill and send you in your way. No more discussion.”
I could go on and on about how regrettable this experience has been. These people don’t have any sense of ethical business whatsoever, they are only focused on money, and don’t care about customer service or satisfaction. We lost so much money in the 14 months we stayed with them. Doing business with them was the worst experience our business has ever had.
Do yourself a favor and stay away from them.
James Street to me doesn't even feel like a school it's like being at home, everyone is really welcoming and helpful so if you are having a hard time with keeping your grades up then this is your place, my grades have gone up ever since I attended
Just so you know, you are asked to leave for reno's, you have the first right of refusal to occupy the unit again and it has to be at the same price you were paying. You put it in writing and don't sign anything they give you.
I highly recommend avoiding this company. The owner is unprofessional and his team is full of inexperienced, new to Canada workers. My stairs were ruined and I had to bring in a new contractor to fix the job, which was very expensive. I also had to seek an expert to provide me with a full deficiency report as the owner was gaslighting my concerns. I recommend seeking guidance and referrals directly from Benjamin Moore, they really know their stuff and local contractors.
I would strongly recommend not using Paladin LLP to represent you. Overall poor service and wants to bill with limited work done on the file. Does not take the time to understand the context of the file.
All parties were confused by correspondence sent by Bruce. Attention to detail is limited.
Do not waste your money
DO NOT BUY YOUR CAR HERE. Bought a vehicle from this supposedly reputable dealer Kevin who works here. After talking to him multiple times about what needs to be done to the car, never once did he tell me the whole body of the car needs to replaced. I understand if you buy a car AS IS that’s it but I was deceived and manipulated with messages like “I’ve driven the car daily” “I’ve looked at it underneath multiple times and so have my mechanic” “you can’t get it safetied? What do you mean? That’s
crazy” then tells us we’re harassing him because we’re trying to get our money back. Kevin has driven his fathers business name to the ground and I will make sure I see of that for the damage Kevin has caused to my family. Worst business ever.
Are you a business owner?
Update your business details including hours, payment options and more